Privacy Policy
This Privacy Policy explains how Cycle Works processes personal data in connection with its bicycle repair workshop services and website use. It applies to service inquiries, workshop bookings, bicycle intake, inspections, repairs, collection, and related communication.
This introduction outlines how the policy is organized and where to find key information.
How We Use Data
We use personal data to respond to inquiries, arrange bookings, receive bicycles, carry out inspections, prepare and approve the scope of work, perform repairs and adjustments, complete quality checks, provide collection summaries, process payments, maintain records, manage site security, and comply with legal obligations. We may also use limited technical data to keep the website functioning and to understand basic usage patterns.
Service Providers
We may share personal data with payment processors, communication tools, hosting providers, and other operational service providers that support booking, site operation, recordkeeping, or workshop administration. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality obligations.
Legal Disclosure
We may share personal data with authorities, courts, or other parties when disclosure is required to comply with law, respond to a lawful request, protect our rights, or address safety, fraud, or security concerns. Any disclosure is limited to what is reasonably necessary for the stated purpose.
Data We Collect
We may collect contact details, bicycle and service information, appointment records, payment-related information, communication content, and technical data such as device or browser details. Where needed for intake, inspection, quote approval, repair, quality check, and collection, we also process notes about the bicycle condition, requested work, approved scope, and service summary.
How We Collect Data
We collect data directly when you contact us, submit a form, book by phone or email, or bring a bicycle to the workshop. We also receive information during inspection, repair, payment, and follow-up communication, and we may generate internal records from those interactions.
Cookie Types
Our site may use essential cookies to support core functions, preference cookies to remember basic settings, and limited analytics cookies to understand site use. Cookies may be session-based or persistent depending on their purpose, and they are not used to collect more information than is reasonably needed for operation and maintenance.
Cookie Controls
You may control cookies through your browser or device settings, and some browsers allow you to block or delete stored cookies. If cookies are disabled, parts of the site may not function as intended, especially features that rely on form handling or session continuity.
Your Rights
Subject to applicable law, you may ask to access, correct, update, or delete certain personal data, and you may object to or restrict some processing. Where we rely on your consent for a specific activity, you may withdraw that consent for future processing.
How to Make a Request
To exercise a privacy right, submit a clear request using the contact details in this policy and include enough information for us to identify the relevant record. We may need additional details before responding, and we may keep a record of the request and our response for compliance purposes.
Data Retention
We retain personal data for the period needed to manage the service relationship, complete the requested work, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical.
Policy Updates
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the stated effective date, unless a different notice period is required by law.